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ClassBento is the bookings provider for The Avenue Cookery School

ClassBento terms and conditions of use
1.	Introduction
1.1	We provide a platform via the ClassBento website (classbento.co.uk) (the Platform) where local service providers can list leisure activities and recreational experiences and workshops (the Services) for purchase by buyers. As the platform provider we facilitate the selling and buying process between service providers and buyers, we do not sell or buy Services ourselves. These terms and conditions govern your use of the Platform.
1.2	By accessing or using the Platform, you accept these terms and conditions in full; accordingly, if you disagree with these terms and conditions or any part of these terms and conditions, you must not use the Platform.
1.3	If you register to use the Platform, submit any material or use any part of the Platform, we will ask you to expressly agree to these terms and conditions.
1.4	You must be at least:
•	18 years of age to use our Platform as a service provider; and
•	16 years to age to use our Platform as a buyer,
	by using our website or agreeing to these terms and conditions, you warrant and represent to us that you are at least 18 years of age or 16 years of age (as applicable).
1.5	Under data protection legislation, we are required to provide you with certain information about who we are, how we process your personal data and for what purposes and your rights in relation to your personal data and how to exercise them.  This information is provided at classbento.co.uk/terms-and-conditions and it is important that you read that information.
1.6 	All Services shown on the Platform are subject to availability. Any images or descriptions are for illustrative purposes only and the actual Services may vary from those images or descriptions. Whilst we use our commercially reasonable endeavours to ensure service providers provide accurate, complete and not misleading listings on our Platform, we cannot guarantee the information provided to us is accurate.
2.	Gift Cards
   2.1	Gift cards can be purchased on the Platform and are valid for 3 years from purchase.
 2.2 Gift cards are available as e-vouchers which are emailed instantly and can be printed off.
2.3	Gift cards purchased on the Platform are redeemable against any Services listed on the Platform.
2.4	If you purchase Services which exceeds the gift card amount, you can pay the difference in price via another payment method.
2.5	Gift cards are fully refundable if you have not already used the gift card to purchase Services and you contact us within 100 days of purchase to notify us you require a refund (via our Contact page on the Platform).
2.6	Classes are subject to price increases at the discretion of our Teachers. If a ClassBento gift card is bought via the “Gift This Class” feature and the class's price increases after that, and if you choose to redeem the gift card on this class, the difference in price may have to be paid at the checkout, at the teacher's discretion. Alternatively, the gift card can be used for its original value on ClassBento's other classes as per clause 2.3.
2.7	In the event of fraudulently obtained gift cards, we have the right to suspend your account and where you have used the gift card to purchase Services, take payment for the Services from you.
2.8 If a gift card states that ClassBento will donate unused balances to a charity, this means that the unused balances will be donated in the form of ClassBento gift card credits to that charity, upon that gift card expiring.
3.	Intellectual Property
3.1	Subject to the express provisions of these terms and conditions:
(a)	we, together with our licensors, own and control all the copyright and other intellectual property rights in our Platform and the material on the Platform; and
(b)	all the copyright and other intellectual property rights in our Platform and the material on the Platform are reserved.
4.	Licence to use Platform
4.1	You may:
(a)	view pages from our Platform in a web browser;
(b)	download pages from our Platform for caching in a web browser;
(c)	print pages from our Platform; and
(d)	use our Platform by means of a web browser,
	subject to the other provisions of these terms and conditions.
4.2	Except as expressly permitted by Section 4.1 or the other provisions of these terms and conditions, you must not download any material from our Platform or save any such material to your computer.
4.3	You may only use our Platform for your own personal and business purposes, and you must not use our Platform for any other purposes.
4.4	Except as expressly permitted by these terms and conditions, you must not edit or otherwise modify any material on our Platform.
4.5	Unless you own or control the relevant rights in the material, you must not:
(a)	republish material from our Platform (including republication on another platform/website);
(b)	sell, rent or sub-license material from our Platform;
(c)	show any material from our Platform in public;
(d)	exploit material from our Platform for a commercial purpose; or
(e)	redistribute material from our Platform.
4.6	The Platform may include information, materials and external links to other sites, uploaded by other users of the Platform, including but not limited to: ‘Teacher’s Instagram’, ‘Teacher’s gallery’ and ‘FAQ’ questions and responses. This information and these materials have not been verified or approved by us. The views expressed by other users on our Platform do not represent our views or values. We have no control over these materials or the contents of those external sites.
4.7	We reserve the right to restrict access to areas of our Platform, or indeed our whole Platform, at our discretion; you must not circumvent or bypass, or attempt to circumvent or bypass, any access restriction measures on our Platform.
5.	Acceptable use
5.1	You must not:
(a)	use the Platform in any way or take any action that causes, or may cause, damage to the website or impairment of the performance, availability or accessibility of the Platform;
(b)	use the Platform in any way that is unlawful, illegal, fraudulent or harmful, or in connection with any unlawful, illegal, fraudulent or harmful purpose or activity;
(c)	use the Platform to copy, store, host, transmit, send, use, publish or distribute any material which consists of (or is linked to) any spyware, computer virus, Trojan horse, worm, keystroke logger, rootkit or other malicious computer software;
(d)	conduct any systematic or automated data collection activities (including without limitation scraping, data mining, data extraction and data harvesting) on or in relation to our website without our express written consent;
(e)	access or otherwise interact with the Platform using any robot, spider or other automated means, except for the purpose of search engine indexing; or
(f)	use data collected from our Platform for any direct marketing activity (including without limitation email marketing, SMS marketing, telemarketing and direct mailing).
5.2	You must ensure that all the information you supply to us through our Platform, or in relation to our Platform, is true, accurate, current, complete and non-misleading.
5.3 	You must not use the Platform to facilitate direct communications with other users for the purposes of poaching or enticing custom away from us and bypassing the Platform. Also, you must not invite or encourage users who were acquired through ClassBento’s marketplace to book through your ClassBento widget, or via any link or method that results in a different rate or commission structure from the marketplace.
6.	Use on behalf of an organisation
6.1	If you use our Platform or expressly agree to these terms and conditions in the course of a business or other organisational project, then by so doing you bind both:
(a)	yourself; and
(b)	the person, company or other legal entity that operates that business or organisational project,
to these terms and conditions, and in these circumstances references to ‘you’ in these terms and conditions are to both the individual user and the relevant person, company or legal entity, unless the context requires otherwise.
7.	Buyer registration and accounts
7.1	This Section 7 applies to buyers and prospective buyers.
7.2	Please note that all Services are provided in the United Kingdom, so whilst you can buy our Services outside of the United Kingdom, you (or the intended recipient, as applicable) will need to be located in the United Kingdom to receive the Services purchased.
7.3	To be eligible for a buyer account under this Section 7, you must be at least 16 years of age.
7.4	You do not need to register for a buyer account and can checkout as a guest. However, if you’d like to register for a buyer account you can opt to do so during checkout, please see section 9 for more details.
8.	Service provider registration and accounts
8.1	This Section 8 applies to you if you are, or wish to be, a service provider selling your Services to buyers using the Platform.
8.2	To be eligible for a service provider account under this Section 8, you must be operating a business and:
(a)	if you are a sole trader, you must be at least 18 years of age and resident in United Kingdom;
(b)	if you are a partnership, you must be established under the laws of United Kingdom; and
(c)	if you are a limited company or other limited liability entity, you must be incorporated in United Kingdom.
8.3	You may register for a service provider account with our Platform by completing and submitting the account registration form on our Platform.
9.	User login details
9.1	During checkout you will have the option to register for an account, your email address will be your user ID and you will be asked to create a password.
9.2	You must keep your password confidential.
9.3	You must notify us in writing immediately if you become aware of any disclosure of your password.
9.4	You are responsible for any activity arising out of any failure to keep your password confidential and may be held liable for any losses arising out of such a failure.
10.	Cancellation and suspension of the service provider’s account
10.1	We may:
(a)	suspend your account;
(b)	cancel your account; and/or
(c)	edit your account details,
	at any time in our sole discretion without notice or explanation, providing that if we cancel your account and we are holding payment due to you, as long as you have not breached these terms and conditions, we will pay to you such amount as due to you, subject to section 19.
10.2	If you wish to cancel your account please contact us via our Contact page and we will arrange your account to be closed within 7 days.
11.	Reviews
11.1	We may from time to time publish reviews of the Services and Platform.
11.2	Reviewers are or may be independent from us; accordingly, reviews published on our Platform do not necessarily reflect our views and opinions.
11.3	You acknowledge that reviews published on our Platform may be out of date, biased, partial, misleading and/or inaccurate.
11.4	You should not rely upon reviews we publish to make decisions or determine courses of action, and you should conduct your own research before making a decision or embarking upon a course of action.
11.5	Subject to Section 26.1, we will not be liable to you for any loss or damage arising from any reliance you may place on any review published.
11.6	You agree to the publication of reviews relating to you and your business, by others, on our Platform; you acknowledge that such reviews may be critical or defamatory or otherwise unlawful; and, subject to Section 26.1, you agree that you will not hold us liable in respect of any such reviews, irrespective of whether we are aware or ought to have been aware of such reviews.
12.	User reviews
12.1	We may from time to time publish reviews by users – including both buyers and service providers.
12.2	Any registered user may submit reviews for publication, subject to these terms and conditions.
12.3	Your reviews must be honest, reasonable and bona fide reviews of subject matter.
12.4	For the avoidance of doubt, your reviews constitute ‘your content’ for the purposes of Section 22 and Section 23.
12.5	You acknowledge that we may publish and otherwise use, in conjunction with your reviews, the name you provide to us, but we shall have no obligation to do so.
12.6	You hereby waive all your moral rights in your reviews to the maximum extent permitted by applicable law and warrant that all other moral rights in your reviews have been waived to the maximum extent permitted by applicable law. You are not to duplicate your review on any other platform, website or social media, unless we consent to you doing so beforehand.
12.7	You acknowledge that the user reviews published are submitted by users, and that we do not usually review, approve or edit such reviews; accordingly, we do not warrant the completeness or accuracy of the user reviews.
13.	Service provider listings
13.1	If you register as a service provider, you will be able to submit listings.
13.2	To create a listing, you should follow the prompts as provided on the Platform.
13.3	Listings that are submitted will be individually reviewed within 7 business days following submission.
13.4	Without prejudice to our other rights under these terms and conditions, we reserve the right to reject, unpublish and/or delete any listings that breach these terms and conditions or that do not meet any additional guidelines for listings published.
13.5	If we permit the publication of a listing, it will remain published for as long as the Services described in the listing remains on offer by the Service Provider, subject to these terms and conditions.
13.6	Listings submitted must be true, fair, complete and accurate in all respects.
13.7	Listings submitted must constitute bona fide listings relating to subject matter.
13.8	You must keep your listings up to date using our Platform; in particular, you must remove any listings in respect of Services that have ceased to be available.
13.9	You must ensure that all prices specified in or in relation to a listing are in pounds Sterling only.
14.	Service rules
14.1	You must not advertise, buy, sell or supply through or in relation to our Platform any service that:
(a)	breaches any law, regulations or code, or infringes any person's intellectual property rights or other rights, or gives rise to a cause of action against any person, in each case in any jurisdiction and under any applicable law;
(b)	involves the supply, distribution or publication of any material that would, if published on our website by you, contravene the provisions of Section 4 or Section 22; or
(c)	relates to drugs, narcotics, steroids or controlled substances; relates to pornography or obscene, indecent or sexually explicit materials; encourages or facilitates criminal acts or civil wrongs; or encourages or facilitates the infringement of any intellectual property right.
14.2	You are solely responsible for ensuring that you have and maintain all necessary requirements, licences, consents and permissions necessary for the performance of the Services, including but not limited to Disclosure and Barring Service Checks, alcohol licensing, food hygiene standards.
15.	The buying and selling process
15.1	You agree that a contract for the purchase and supply of Services will come into force between you and another registered user, and accordingly that you commit to purchasing or supplying the relevant Services, in the following circumstances:
(a)	a buyer must add the Services he or she wishes to purchase to the shopping cart, and then proceed to the checkout. It is the buyer’s responsibility to check all details and any restrictions relating to the Services before purchasing;
(b)	the buyer must select the preferred date and time for the supply of the Services and confirm the order and his or her consent to these terms and conditions and the applicable terms and conditions of supply;
(c)	we will take and process the buyer’s payment via our third-party payment service provider, buyers must submit payment in full via credit, debit, pre-paid gift card or any other payment method as stated during the buying process, updated from time to time; and
(d)	we shall then via the Platform send to the buyer an automatically generated acknowledgement of payment and order confirmation (at which point the order will become a binding contract between the service provider and the buyer).
15.2	By providing your phone number during the checkout process or account registration, you consent to receive transactional SMS text messages from ClassBento related to your use of the Platform. These messages may include, but are not limited to:
(a)	booking confirmations and order acknowledgements;
(b)	cancellation, rescheduling, or refund notifications;
(c)	important service-related alerts (such as venue changes or session modifications);
(d)	invitations to provide reviews for Services we provided to you, and responses to inquiries or support requests;
(e)	notifications to service providers regarding bookings, cancellations, rescheduling requests, and other customer requests related to their Services; and
(f)	account-related notifications to service providers, including payment confirmations, listing updates, and other administrative communications.
15.3	These SMS messages are transactional in nature and are sent solely to facilitate your use of the Platform and the Services. They are not marketing or promotional messages.
15.4	Message frequency will vary depending on your activity on the Platform. Standard message and data rates may apply depending on your mobile carrier and plan.
15.5	If you wish to stop receiving transactional SMS messages, you may contact us at https://classbento.co.uk/contact. Please note that opting out of transactional messages may affect our ability to provide you with timely information about your bookings, Services, and account activity.
16.	Terms and conditions of supply
16.1	Service providers must use the Platform to upload legal notices applying to their relationships with buyers, including but not limited to cancellation, rescheduling and refund policies.
16.2	Service providers must ensure that:
(a)	legal notices are sufficient to meet the service provider's legal disclosure obligations and other legal obligations; and
(b)	they comply with all laws applicable to their listings and supplies of Services, including where applicable the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013 and the Electronic Commerce (EC Directive) Regulations 2002.
16.3	Except to the extent that a buyer and service provider expressly agree otherwise, the following provisions will be incorporated into the contract for the supply of Services between the buyer and the service provider:
(a)	the price for the Services will be as stated in the relevant service listing, in pound sterling;
(b)	other amounts and VAT and other taxes will only be payable by the buyer if this is expressly and clearly stated in the listing;
(c)	appropriate means of provision of Services must be used by the service provider;
(d)	Services must be provided with reasonable care and skill and must conform in all material respects to the description of the Services in the listing and any other description of the Services supplied or made available by the service provider to the buyer.
16.4	If the service provider is a trader and the buyer is a consumer, the provisions of Section 17 shall be incorporated into the contract for the supply of Platform between the buyer and the service provider.
16.5	Both buyers and service providers undertake to comply with the agreed terms and conditions of supply.
17.	Cancellation, rescheduling and refund
17.1	Generally a buyer (when acting as a consumer, that is an individual acting wholly or mainly outside the buyer's trade, business, craft or profession) will not have any right to cancel a contract insofar as the contract relates to the supply of Services related to leisure activities, if the contract provides for a specific date or period of performance. Please check the cancellation, rescheduling and refund policies as included on the service provider’s listing before purchasing.
17.2	If a refund is due, we will refund money using the same method used to make the payment. In any case, the buyer will not incur any fees as a result of the refund.
17.3	We will process the refund without undue delay and, in any case, within the period of 14 days after the day on which we are informed of the cancellation.
17.4    If a purchase involves a deposit and remainder, and the service provider’s listing does not allow for cancellations, then the buyer will not have any right for a refund on either the deposit nor the remainder, and the buyer must pay both the deposit and remainder in full, before the originally stated date for the supply of Services.
17.5    ClassBento may provide a refund to buyers as part of its money-back guarantee, as determined in its absolute and sole discretion and subject to any conditions as further detailed on the Website.
18.	Payments to us
18.1	As the buyer, you must pay to us the fees in respect of the Services in advance, in cleared funds, in accordance with any instructions on our Platform.
18.2 	The applicable fees for the Services shall be set out in the listing on the Platform.
18.3	If you dispute any payment made to us, you must contact us immediately and provide full details of your claim.
18.4	If you owe us any amount under or relating to these terms and conditions, we may suspend or withdraw the provision of Platform to you.
18.5	We may at any time set off any amount that you owe to us against any amount that we owe to you, by sending you written notice of the set-off.
19.	Our Commission
19.1	We shall deduct commission in respect of each sale of Services made through our Platform, from the fees payable to us in Section 18 by the buyer.
19.2	In respect of commission payable to us:
(a)	we shall deduct our commission before making payment of the balance to the service provider; and
(b)	commission shall be payable at the rate or rates specified by us at the time the service provider creates the listing on our Platform.
19.3	We may vary commission rates from time to time (we will notify the service providers directly), but this will not affect any commission that accrues before the new rates are posted.
20. 	Payments by us
20.1	We shall pay the Service Provider the balance of the fees (after deducting our commission as set out in section 19) 1 business day after the Services have been completed if the Services are provided through a class on a specific date, otherwise within 14 days after the order was placed; or as otherwise agreed with the service provider.
20.2	We shall make payment to the bank account nominated by the service provider.
20.3	Time for payment to the service provider shall not be of the essence but we shall use commercially reasonable endeavours to pay the service provider in a timely fashion.
20.4	Where the buyer seeks a refund due to his or her right to cancel, the service provider will not be entitled to any payment of fees by us. If we have already paid the service provider, then the service provider must pay back the fees to us to enable us to refund the buyer.
20.5    We may recoup payments provided to the Service Provider in connection with refunds, payment disputes or chargebacks by withholding or deducting applicable sums credited to the Service Provider's account.
21. 	Our role
21.1	You acknowledge that:
(a)	we do not confirm the identity of users, check their credit worthiness or bona fides, or otherwise vet them;
(b)	we do not check, audit or monitor the information contained in listings;
(c)	we are not party to any contract for the sale or supply of Services advertised on the Platform (except the marketplace and payment processing services made available to buyers and service providers under these terms and conditions);
(d)	we are not involved in any transaction between a buyer and a service provider in any way, save that we facilitate a marketplace for buyers and service providers, process payments on behalf of buyers, provide confirmation emails, SMS text messages, and reminders, and process any refunds;
(e)	we are not the agents for any buyer or service provider,
	and accordingly we will not be liable to any person in relation to the offer for sale or supply of any Services advertised on our Platform; furthermore we are not responsible for the enforcement of any contractual obligations arising out of a contract for the sale or supply of any  Services and we will have no obligation to mediate between the parties to any such contract.
21.2	You acknowledge that we cannot be held responsible for the behaviour of our users, either on or off the Platform, and we cannot guarantee that any information provided by a user is true, accurate, complete, current and not misleading; and subject to Section 26.1 you will not hold us liable in respect of any loss or damage arising out of any user behaviour or user information.
21.3	The provisions of this Section 21 are subject to Section 26.1.
22.	Your content: licence
22.1	In these terms and conditions, ‘your content’ means all works and materials (including without limitation text, graphics, images, audio material, video material, audio-visual material, scripts, software and files) that you submit to us or our Platform for storage or publication on, processing by, or transmission via, our Platform.
22.2	You grant to us a worldwide, irrevocable, non-exclusive, royalty-free licence to use, reproduce, store, adapt, publish, translate and distribute your content in any existing or future media.
22.3	You grant to us the right to sub-license the rights licensed under Section 22.2.
22.4	You grant to us the right to bring an action for infringement of the rights licensed under Section 22.2.
22.5	You hereby waive all your moral rights in your content to the maximum extent permitted by applicable law; and you warrant and represent that all other moral rights in your content have been waived to the maximum extent permitted by applicable law.
22.6	Without prejudice to our other rights under these terms and conditions, if you breach any provision of these terms and conditions in any way, or if we reasonably suspect that you have breached these terms and conditions in any way, we may delete, unpublish or edit any or all of your content.
23.	Your content: rules
23.1	You warrant and represent that your content will comply with these terms and conditions.
23.2	Your content must not be illegal or unlawful, must not infringe any person's legal rights, and must not be capable of giving rise to legal action against any person (in each case in any jurisdiction and under any applicable law).
23.3	Your content, and the use of your content by us in accordance with these terms and conditions, must not:
(a)	be libellous or maliciously false;
(b)	be obscene or indecent;
(c)	infringe any copyright, moral right, database right, trade mark right, design right, right in passing off, or other intellectual property right;
(d)	infringe any right of confidence, right of privacy or right under data protection legislation;
(e)	constitute negligent advice or contain any negligent statement;
(f)	constitute an incitement to commit a crime, instructions for the commission of a crime or the promotion of criminal activity;
(g)	be in contempt of any court, or in breach of any court order;
(h)	be in breach of racial or religious hatred or discrimination legislation;
(i)	be blasphemous;
(j)	be in breach of official secrets legislation;
(k)	be in breach of any contractual obligation owed to any person;
(l)	depict violence in an explicit, graphic or gratuitous manner;
(m)	be pornographic, lewd, suggestive or sexually explicit;
(n)	be untrue, false, inaccurate or misleading;
(o)	consist of or contain any instructions, advice or other information which may be acted upon and could, if acted upon, cause illness, injury or death, or any other loss or damage;
(p)	constitute spam;
(q)	be offensive, deceptive, fraudulent, threatening, abusive, harassing, anti-social, menacing, hateful, discriminatory or inflammatory; or
(r)	cause annoyance, inconvenience or needless anxiety to any person.
23.4	Your content must be appropriate, civil and tasteful, and accord with generally accepted standards of etiquette and behaviour on the internet.
23.5	You must not use our Platform to link to any website or web page consisting of or containing material that would breach the provisions of these terms and conditions.
23.6	You must not submit any material that is or has ever been the subject of any threatened or actual legal proceedings or other similar complaint.
24.	Report abuse
24.1	If you learn of any unlawful material or activity on our Platform, or any material or activity that breaches these terms and conditions, please let us know.
24.2	You can let us know about any such material or activity by contacting us via our Contact Page.
25.	Limited warranties
25.1	We do not warrant or represent:
(a)	the completeness or accuracy of the information published on our Platform;
(b)	that the material on the Platform is up to date; or
(c)	that the Platform or any service will remain available.
25.2	We reserve the right to discontinue or alter any or all of our Platform, and to stop publishing our Platform, at any time in our sole discretion without notice or explanation; and save to the extent expressly provided otherwise in these terms and conditions, you will not be entitled to any compensation or other payment upon the discontinuance or alteration of any Services, or if we stop publishing the Platform.
25.3	To the maximum extent permitted by applicable law and subject to Section 25.1, we exclude all representations and warranties relating to the subject matter of these terms and conditions and the use of our Platform.
26.	Limitations and exclusions of liability
26.1	Nothing in these terms and conditions will:
(a)	limit or exclude any liability for death or personal injury resulting from negligence;
(b)	limit or exclude any liability for fraud or fraudulent misrepresentation;
(c)	limit any liabilities in any way that is not permitted under applicable law; or
(d)	exclude any liabilities that may not be excluded under applicable law,
	and, if you are a consumer, your statutory rights will not be excluded or limited by these terms and conditions, except to the extent permitted by law.
26.2	The limitations and exclusions of liability set out in this Section 26 and elsewhere in these terms and conditions:
(a)	are subject to Section 26.1; and
(b)	govern all liabilities arising under these terms and conditions or relating to the subject matter of these terms and conditions, including liabilities arising in contract, in tort (including negligence) and for breach of statutory duty, except to the extent expressly provided otherwise in these terms and conditions.
26.3	To the extent that our Platform and the information displayed thereon are provided free of charge, we will not be liable for any loss or damage of any nature.
26.4	We will not be liable to you in respect of any losses arising out of any event or events beyond our reasonable control.
26.5	We will not be liable to you in respect of any business losses, including (without limitation) loss of or damage to profits, income, revenue, use, production, anticipated savings, business, contracts, commercial opportunities or goodwill.
26.6	We will not be liable to you in respect of any loss or corruption of any data, database or software, providing that if you contract with us under these terms and conditions as a consumer, this Section 26.6 shall not apply.
26.7	We will not be liable to you in respect of any special, indirect or consequential loss or damage, providing that if you contract with us under these terms and conditions as a consumer, this Section 26.7 shall not apply.
26.8	You accept that we have an interest in limiting the personal liability of our officers and employees and, having regard to that interest, you acknowledge that we are a limited liability entity; you agree that you will not bring any claim personally against our officers or employees in respect of any losses you suffer in connection with the Platform or these terms and conditions (this will not, of course, limit or exclude the liability of the limited liability entity itself for the acts and omissions of our officers and employees).
26.9	Our aggregate liability to you in respect of any contract to provide services to you under these terms and conditions shall not exceed the total amount paid to us under the contract.
27.	Indemnity
27.1  You hereby indemnify us, and undertake to keep us indemnified, against any and all losses, damages, costs, liabilities and expenses (including without limitation legal expenses and any amounts paid by us to a third party in settlement of a claim or dispute) incurred or suffered by us and arising directly or indirectly out of your use of our Platform or any breach by you of any provision of these terms and conditions.
28.	Breaches of these terms and conditions
28.1	Without prejudice to our other rights under these terms and conditions, if you breach these terms and conditions in any way, or if we reasonably suspect that you have breached these terms and conditions in any way, we may:
(a)	send you one or more formal warnings;
(b)	temporarily suspend your access to the Platform;
(c)	permanently prohibit you from accessing the Platform;
(d)	block computers using your IP address from accessing the Platform;
(e)	contact any or all of your internet service providers and request that they block your access to the Platform;
(f)	commence legal action against you, whether for breach of contract or otherwise; and/or
(g)	suspend or delete your account.
28.2	Where we suspend or prohibit or block your access to the Platform, you must not take any action to circumvent such suspension or prohibition or blocking (including without limitation creating and/or using a different account).
29.	Third party websites
29.1	Our Platform includes hyperlinks to other websites owned and operated by third parties; such hyperlinks are not recommendations.
29.2	We have no control over third party websites and their contents, and subject to Section 26.1 we accept no responsibility for them or for any loss or damage that may arise from your use of them.
30.	Trade marks
30.1	ClassBento, our logos and our other registered and unregistered trade marks are trade marks belonging to us; we give no permission for the use of these trade marks, and such use may constitute an infringement of our rights.
30.2	The third party registered and unregistered trade marks or service marks on our Platform are the property of their respective owners and, unless stated otherwise in these terms and conditions, we do not endorse and are not affiliated with any of the holders of any such rights and as such we cannot grant any licence to exercise such rights.
31.	Variation
31.1	We may revise these terms and conditions from time to time.
31.2	The revised terms and conditions shall apply to the use of the Platform from the date of publication of the revised terms and conditions on the website, and you hereby waive any right you may otherwise have to be notified of, or to consent to, revisions of these terms and conditions.
31.3	If you have given your express agreement to these terms and conditions, we will ask for your express agreement to any revision of these terms and conditions; and if you do not give your express agreement to the revised terms and conditions within such period as we may specify, we will disable or delete your account on the Platform, and you must stop using the Platform.
32.	Assignment
32.1	You hereby agree that we may assign, transfer, sub-contract or otherwise deal with our rights and/or obligations under these terms and conditions - providing, if you are a consumer, that such action does not serve to reduce the guarantees benefiting you under these terms and conditions.
32.2	You may not without our prior written consent assign, transfer, sub-contract or otherwise deal with any of your rights and/or obligations under these terms and conditions.
33.	Severability
33.1	If a provision of these terms and conditions is determined by any court or other competent authority to be unlawful and/or unenforceable, the other provisions will continue in effect.
33.2	If any unlawful and/or unenforceable provision of these terms and conditions would be lawful or enforceable if part of it were deleted, that part will be deemed to be deleted, and the rest of the provision will continue in effect.
34.	Third party rights
34.1	A contract under these terms and conditions is for our benefit and your benefit and is not intended to benefit or be enforceable by any third party.
34.2	The exercise of the parties' rights under a contract under these terms and conditions is not subject to the consent of any third party.
35.	Entire agreement
35.1	Subject to Section 26.1, these terms and conditions, together with our privacy and cookies policy, shall constitute the entire agreement between you and us in relation to your use of our Platform and shall supersede all previous agreements between you and us in relation to your use of our Platform.
36.	Law and jurisdiction
36.1	These terms and conditions shall be governed by and construed in accordance with English law.
36.2	Any disputes relating to these terms and conditions shall be subject to the exclusive jurisdiction of the courts of England.
37.	Statutory and regulatory disclosures
37.1	We will specify on the Platform or elsewhere in these terms and conditions the different technical steps you must follow to conclude a contract under these terms and conditions, and also the technical means for identifying and correcting input errors prior to the placing of your order.
37.2	We will not file a copy of these terms and conditions specifically in relation to each user or customer and, if we update these terms and conditions, the version to which you originally agreed will no longer be available on our Platform. We recommend that you consider saving a copy of these terms and conditions for future reference.
37.3	These terms and conditions are available in the English language only.
37.4	The website of the European Union's online dispute resolution platform is available at http://ec.europa.eu/odr. The online dispute resolution platform may be used for resolving disputes.
38.	Our details
38.1	This website is owned and operated by ClassBento Limited.
38.2	We are registered in England and Wales under registration number 12494863, and our registered office is 17 Queens Lane, Newcastle, NE1 1RN.
38.3	You can contact us:
(a)	via our Contact page; or
(b)	by email, using the email address published on our website from time to time.

Our office hours are Monday – Friday 9 am – 5 pm, any special requests or questions will need to be made during these hours and allow for 1 working day response time. The Avenue Cookery School will take no responsibility for any questions/requests that are sent outside of these hours.

We hold the right to run more than one class/course at any time. Each class/course will have its own islands and respective chefs.

Existing bookings will not be able to take advantage of any newly reduced/sale prices for the class already booked.

Package classes are non-transferable to another class and are valid for one individual. If you choose to transfer your package to another class, the credit transferred will only be for the amount originally paid, minus any classes already used from the package, charged at full price.

To offer the best experience possible in the allocated time, all our ingredients will be pre-weighed and, in some instances, due to time restraints, parts of the menu will be prepared ahead of the class by the chefs.

All our menus are carefully tested and chosen for each class. Where possible we will cater to dietary requirements however, in some cases alternatives may not be provided.

The Avenue, under no circumstances, are held liable for glitches, bugs, errors, or inaccuracies of any kind on our website and, in the event, there is an error on the price paid, you will be offered to pay the difference or to be issued a refund.

Enrolment / Booking:
Classes: To enrol on a class, full payment is payable to secure a place. If the applicant fails to pay in full, the school cannot guarantee to reserve a place.

In all classes, at the chef’s discretion, students will generally cook in pairs (or in threes for those booked as part of a bigger group) and in some cases, this may be with different ages. If requested at the time of booking that you would like to be grouped with others or to cook alone, we may be able to accommodate you, but this is subject to the size and numbers booked on to the class.

For our bottomless booze classes, we have a minimum age of 18 unless accompanied by a paying adult. Please check directly with us before booking.

1&2-Week Courses: To enrol on a course, full payment or a non-refundable deposit will need to be paid to secure your spot. If a deposit was paid, the full balance of the course fee must be paid at least 1-month before the course takes place. If the applicant fails to comply, The Avenue hold the right to release your reservation and cannot guarantee to reserve your place and the deposit will be forfeited.

In all courses, students will generally cook in pairs and in some cases, this may be with different ages.

Private Bookings & Hire
To hold a date for your private booking or kitchen hire, a transferable but non-refundable £300 deposit will be due to reserve the date, with the remaining amount due 2 months before the event is to take place. In cases where the booking is made within 2 months of the event, a full 100% payment will be due.
Dates won’t be held until payment has been received.

Prices quoted are for the number of given participants, should these numbers decrease, prices are subject to increase.
We hold the right to amend our prices at any given time before payment has been made.
Payments are non-refundable and are only transferrable up to 2 month’s before the event/hire date.

We do not have the capacity or insurance to cover additional unpaid people to join classes. Everyone present will need to be booked and paid for.

Agreed event/hire times need to be adhered to and if there is a delay due to lateness or negligence on the customer’s behalf the event may be cut short, or compensation will be incurred.

For kitchen hire, if times are overrunning and The Avenue have agreed for you to run over, the kitchen can be used with extra payment charged at our rates for that day/time. Any extra costs will be taken out of the refundable deposit.

Kids
We have a recommended minimum age of 8 years old in our kitchen as we feel this is a suitable average age where children can understand the dangers of being in a kitchen without 1:1 supervision. If you feel your child is not responsible enough to be in a busy kitchen environment and the hazards that come with it, please do not sign your child up for our classes as we cannot be held responsible for accidents or injuries from a lack of understanding. If in doubt, please get in touch with us directly.
If your child is younger than 8 and you feel they are confident in a kitchen environment without 1:1 supervision you can decide to book them onto a class, despite our recommended minimum age.
All bookings are made under the responsibility of the parent/guardian.

Please note, no matter the age of your child, should they cause disruption, or should we feel they pose a safety hazard to themselves or others, we will ask you to collect them early and a refund will not be issued.

We do not have the capacity or insurance to cover additional unpaid people to be in our kitchen. Everyone present will need to be booked and their spot paid for. This includes any parents or guardians during our kids’ classes.

Duke of Edinburgh Gold Residential
As an Approved Activity Provider of DofE, we adhere to the DofE requirements but in the unlikely event, this is not possible, with 1-week’s notice, we will give you an option to transfer your course to an alternate date or to be issued a refund.

Gift Vouchers
Vouchers are valid for 1 year from the date of purchase.
You can extend your voucher for up to 1 year at the cost of £15 per 3 months. On extending the voucher validity your voucher will be credited to a monetary value of the amount paid.
Vouchers are non-refundable.
Vouchers are not valid for shop items.
Vouchers can’t be used to buy other vouchers or items on sale.
Vouchers are sent via email and not post however should you wish us to post your voucher, a £2.99 post & packaging fee will be charged and you can add this to your basket from the voucher page.
Vouchers bought for a class are only usable to the standard class prices and cannot be used for our special edition classes i.e., Christmas Edition. The voucher can be transferred to this class but will be used as a credit of equal value to that paid.

Bookings are subject to availability and due to popularity and sporadic dates, we suggest booking your spots in advance.
To book, email us before the expiry date, with your voucher code, number of spots, class and date you’d like to attend.
In the case of not being able to find a suitable date for the class your voucher was bought for, we can transfer your voucher to a credit for the purchased amount.

Those who purchase a voucher are responsible for making the recipient aware of our T&Cs.

LIVE Online Class Bookings
All online classes are subject to availability. We will do our best to accommodate you however our primary focus is our courses and classes held in person at our school.

If you are concerned about the delivery of packages we recommend booking as early as possible to avoid disappointment.

Delivery
We will confirm the delivery address on items that have been ordered for delivery. If the address is incorrect or given too late, we will not be held responsible for loss or delay.

We can’t be held accountable for delivery delays or damage caused by the courier. If an item has not been received or is damaged, please notify us within 14 days so we can contact the courier for a refund. If you contact us outside this period, we cannot be held responsible.

Third-Party – Voucher & Bookings
Our standard terms & conditions apply to all third-party platform bookings.
Vouchers bought through a third-party platform are only valid for the first 10 spots of any class.
Can’t be used towards a sale – the full price of the class needs to be paid.

Cancellations/Transfers:
We have a strict cancellation policy; all payments are non-refundable but transferable as per the below time restrictions. Any bookings cancelled outside of these restrictions full payment will be forfeited.

Classes: If you wish to transfer your class to an alternate date, this must be done at least 2-weeks before the class date.

1&2-Week Courses: To transfer your course booking we require at least 1 month’s notice.

Private Bookings/Hire: To transfer or cancel any private bookings we require at least 2 months’ notice.

The Avenue are not liable for missed classes due to circumstances including weather, travel, illness, or any other situations that occur out of our control. If you are unable to attend for whatever reason and you have missed the cancellation timeline, you are free to gift or resell your ticket.

Should you choose to use our transfer policy within the policy restrictions, your booking will be transferred to a non-refundable credit and will be valid for 1 year from the first payment date.
If you bought a class/course/voucher on sale, at a discount or a cheaper rate than the current price, the amount paid will be credited only and the full cost of the new class booking will be due.

In the event The Avenue needs to cancel a class, we will notify you by email with 1 working week’s notice for classes and 1 month for 1&2-week courses. You will then have a 1-year credit from the date of the cancelled class and for the value of that cancelled class, but if this option does not suit you, we can issue a full refund back to the original payment method*.

Costs, dates, and times are quoted at the time of going to print, and we reserve the right to make alterations as and when required.
Students already booked will be notified of any changes to times or dates as soon as it is known. Should the amendments not be suitable you will be given the option to transfer to another date or issued a refund back to the original payment method*.

*Refunds are not applicable to voucher bookings or bookings that have previously been changed by the customer.

We cannot be held accountable for missed emails and recommend checking your spam in the case that you have not received an email about your booking with us.

Should we need to change or cancel a booking we will not be held liable for any additional costs incurred.

Avenue Cancellation Cover
Our Avenue Cancellation Cover insurance policy allows us to be as flexible as possible outside of our strict cancellation policy. To read more and to add our Avenue Cancellation Cover to your booking please click here.

Sales
Sale prices for classes, courses, and class-specific vouchers are non-transferable and will only be transferable at the price paid.

Special offers, sale prices and discounted vouchers cannot be used in conjunction with one another and are non-transferable and non-refundable. The customer can choose which sale he/she would prefer to take advantage of.

Monetary vouchers bought on sale are not valid for online classes, 1&2-week courses, private events, shop products or other classes on sale/special offer.

To take advantage of a sale, the full cost needs to be paid at the time of the advertised sale.

COVID-19
The Avenue Cookery School will follow all government guidelines to the best of our ability however, we cannot be held responsible for acts of individuals or participants that may conflict with the current guidelines. In cases where guidelines are not being followed, participants are encouraged to bring this to our attention.
The Avenue will not be held liable for any potential spread of the virus on its premises while conducting classes or otherwise.

Avenue Amigos
Avenue Amigos is our reward scheme whereby you will receive a 10% ‘stamp’ for doing any of the following:
i) booking a class with us directly
ii) leaving a review on TripAdvisor and Google
iii) referring a friend (they need to book through your introduction and can’t have been in touch with us previously).
You will need to keep a record of your ‘stamps. Once you have reached 10 ‘stamps’ all you need to do is drop us an email with the full details of each ‘stamp’ and once we have crosschecked things from our side, we can book you onto a class of your choice at no charge*.

*Not valid for online events, private events, hire or 1&2-week courses.

Certificates
The Avenue course certificates are only awarded to students who complete a 1 or 2-week course to a satisfactory level of both attendance and skills acquired.

Health & Safety
Take extra care when handling specialist equipment and be aware of your surroundings and potential hazards in a kitchen, especially when under the influence of alcohol. The Avenue cannot be held liable for injuries or accidents.

In some of our classes we offer alcohol packages, please drink responsibly and be respectful to your surroundings and fellow students. Should we feel you are disrupting the class or posing a risk to yourself or others around you, you will be asked to leave the class.

Students must advise The Avenue of any dietary requirements at the time of booking and although we will do our best to accommodate these requirements, our kitchen is used for many food purposes and we, therefore, cannot guarantee a completely allergen-free space.

Please wear appropriate clothing, including shoes that cover your feet.

Smoking is not permitted anywhere inside or directly outside the building.

The taking of drugs is strictly prohibited on our premises.

For the duration of a course, including when you are not on the property, The Avenue Cookery School does not accept responsibility for any injury that you incur.

If a customer is abusive or offensive in any way to any members of our staff, or other participants, we hold the right to ban the said person from our premises and a refund will not be due for any future classes or vouchers booked.

Privacy
On booking a class your email will be added to our mailing list but will not be shared with any 3rd party. You have the right to unsubscribe at any time.

We may take photographs or videos during courses for use on our social media accounts or for future marketing purposes. If you would prefer for you or your child to not be photographed or filmed, please let us know at the time of booking.

All information we receive is kept strictly confidential and will not be shared with any 3rd parties. Please click here to read our full Privacy Policy.

Property
All property that you bring to The Avenue Cookery School is brought entirely at your own risk and we cannot accept any responsibility for any loss or damage to the property, nor do we accept any liability to any student.

If there are damages to the venue and/or its contents the event organiser or participant will subsequently be billed and in failure to pay, appropriate action will be taken.