Q: What is your cancellation policy?

We try our very best never to cancel a class, but sometimes it is not in our control due to tutor illness or insufficient student bookings. If we have to make the difficult decision to cancel a class due to insufficient bookings or tutor illness, we will contact you within 24 hours of your scheduled class to inform you. We will offer you a range of alternative dates. This is a very rare occurrence and we will work hard to make sure we find an alternative that suits your schedule. If we can not find a date which suits your schedule, you will be offered a refund minus card fees. We are not responsible for any accommodation or travel fees. If you decide to cancel your booked course we are unable to refund you. Please check your dates thoroughly before booking. If you can’t attend you are welcome to transfer your space to a friend or family member if they would like to take your space. We can list the space on the website and if another student books your space, we can transfer you to an alternative course, however it is not our responsibility to find a replacement for your booking.

Q: Is there parking at The Mayford Centre?

There is free parking at The Mayford Centre. Most of the time you can park directly outside the workshop unit which is based within the Furnace Building at the Mayford Centre. Occasionally there are busier times where parking can become a little more difficult, however you should still be able to find parking along side the football fields near the Furnace building or within the larger main car park.

Q: Where is the workshop located?

The Mayford Centre is situated off the B380 Smarts Heath Road. Our sat nav postcode is GU22 0PP.

Q: What should I bring to the session?

You don’t need to bring anything with you. We do suggest wearing older clothes as some of the work you will doing can be dusty and messy. We have aprons which you can wear to protect your clothes. You will also need to wear close toe shoes to prevent any injuries in the workshop as you will be using heavy tools and could working with hot materials or chemicals, depending on your chosen course. If you are attending a day workshop, bring along some lunch. If you struggle with eye sight, bring along any glasses which help with close up work. We do have reading glasses and each bench has its own magnifying lamp to help magnify your work if you struggle. You may also wish to bring a note pad, there will be handouts for some classes, but often, students like to make additional notes as tutors provide lots of helpful tips and tricks during their courses, which you may wish to note down.

Q: When should I arrive for my course?

Please arrive in good time for your course so you do not miss any vital information. Aim to arrive 5 – 10 minutes before your session so you can find the workshop, park and settle in before we start. All course start and finish times are advertised on your course booking confirmation. For longer sessions of more than 4 hours, we will schedule in an informal break time to either allow for lunch or for a break in the session to refresh. Please do not arrive any earlier than 10 minutes before the start of your course as your tutor will be busy preparing for the session and will not be able to let you in.

Q: Is there disabled access to the workshop?

We are situated on the ground floor and right by the entrance to the furnace building which makes access to our workshop easy for all. We have a lovely open workshop space which welcomes and accommodates all students. However the toilet facilities within the Furnace building are limited for disabled use unfortunately. If you have a carer to assist you, they are very welcome to join you during your session. If you have any special needs or concerns, please get in touch and we will be more than happy to help and discuss any worries you may have.

Q: Will I be able to take my work home with me?

All designs you create using your purchased or allocated materials are yours to treasure forever. You should complete your projects by the end of your session or term and you will be able to take all your pieces with you. There might be the odd occasion where your work needs drying time, polishing time, or kiln time in order to be completed. If this is the case, we will advise you and we can either post your pieces to you, or you are welcome to collect them from the workshop. Postage costs will be built into courses where we will need to post items to you to allow for certain processes to be completed. We will post all items as soon as possible, and you will be notified that they are on their way to you. If you are a term time student and continuing onto another term, you can roll projects over into the new term if you have something more technical you wish to tackle which will take longer than the allocated time. This is also the case for weekend workshops, you are more than welcome to return and finish off projects which require more than one session.

Q: How many students are in each class?

We have 9 professional jewellers workbenches so can accommodate 9 students for private bookings. Our term time classes run with 6 students, with an occasional additional student who may join to make up a missed session. All courses listed on the website will advise of student numbers per class. It is important to us that each student get easy access to the tools and plenty of tutor assistance, therefore we maintain small class sizes to achieve this.

Q: What ages is this class suitable for?

A: Adults & 14+ years. An adult must accompany any attending kids, and must pay for a separate ticket.

Q: What's the cancellation policy?

A: No cancellations or reschedules allowed

Q: How long does the class run for, and what's the price?

A: 3 hours, £90 per guest