About Hobbycraft Workshops

About Hobbycraft

The largest arts and crafts retailer in the UK, passion for crafting is at the heart of everything Hobbycraft does. This is reflected in the creative and knowledgeable colleagues you’ll meet in stores, who are always on hand to help, as well as the vast range of carefully selected products for all facets of crafting.

Throughout the year, Hobbycraft host a variety of workshops in stores and online, designed to give everyone the opportunity to master a new craft or refine a long-time favourite.

In Stores and Online

Hobbycraft workshops are hosted online and in stores across the UK, powered by ClassBento.

Store workshops will be available at all of the Hobbycraft stores, so you can enjoy crafting along at your local store. Social distancing measures will be in place to keep you safe during your workshop.

Online workshops can be enjoyed from the comfort of your home. You will need a device that is compatible with Zoom to access the live online workshop.

Some of the online workshops available include a craft kit so that you’ll have everything you need to craft along, while others may not feature this. Details of whether a craft kit is included, and what comes inside it, will be shown on the workshop listing page.

Workshop Hosts

Most of our workshops are designed by Hobbycraft Artisans, craft experts from Hobbycraft stores across the UK. They will be bringing their expertise in specific areas of craft to create workshops that show participants new skills and inspire future projects.

The workshops you attend in person will be hosted and led by colleagues from each Hobbycraft store. Online workshops will be hosted by the Hobbycraft Artisans.

There will also be some workshops designed and led by professional artists, designers and crafters. Details about this will be shown on the workshop listing when relevant.

Craft Kit Delivery

Craft kits should arrive 3-5 days prior to your workshop date. The price of your craft kit and the delivery is included in the price of your workshop. Craft kits will be sent with UPS.

If there are any issues with your craft kit, please contact Customer Services.

Cancellations and Rescheduling

  • In-Store & Online Workshops with craft kits can be cancelled or rescheduled up to 7 days prior to the date of your workshop. To do this, use the link in your confirmation email (at the bottom) to view your booking details page and find options to cancel or reschedule.
  • Online Workshops with no craft kits can be cancelled up to 1 day prior to the event and rescheduled up to 1 hour before.

Frequently Asked Questions

Can I cancel and get a refund?

You can cancel or reschedule up to 7 days prior to the date of your workshop. After this time, please contact Hobbycraft Customer Services and our team will look to help you.

Can I book another person onto the event?

Yes, you can book more people for an event but you will have to do this separately by going through the booking process again. Bookings can be made up to 7 days in advance of the class date.

Where is my craft kit? It has not arrived/ it has arrived with damaged or missing items.

In the event that your craft kit has not arrived, if you have damaged or missing items or you think you have been sent the incorrect craft kit, please contact Customer Services at least 2 days before the class.

Can I swap the workshop I’ve booked to a different date?

Bookings can be cancelled or rescheduled up to 7 days prior to the date of your workshop. To do this, use the ‘Manage My Booking’ link in your confirmation email to view your booking details page and find options to cancel or reschedule.

Can I change to a different workshop?

We are unable to move you to a different workshop but can cancel your booking up to 7 days prior to the date of your workshop, to allow you to book another class.

I am a carer. Do I need to book and pay for a place?

If you are supervising, you will not need to book a separate place. However, for store workshops we advise you to check with the store due to space. If you wish to craft along during the workshop, you will need to book a place. Most workshop bookings include a craft kit that you will need to participate.

I am running late. Can I still join?

We recommend that every participant aims to arrive 10 minutes prior to the listed start time of the workshops. If you’re late, you may still be able to join. This is at the discretion of the workshop host.

I missed the class, what can I do?

Our team might be able to find out if you can join another workshop. Please contact Hobbycraft Customer Services.

Can I swap the items included in my craft kit in store?

As these items have been chosen specifically for the project, they can’t be exchanged, but please feel free to purchase alternatives separately if you wish.

I have not received my booking confirmation. How can I get this?

Please contact Hobbycraft Customer Services and our team will look to help you here.

Do I need to provide my booking reference when going to the event?

No, you will only need to give your name.

How can I pay for a workshop?

You can pay online by card, PayPal or a voucher code. ClassBento accepts Mastercard, Visa and AMEX.

Why does it say ‘ClassBento’ on my bank statement?

Our workshops are powered by the ClassBento booking service.

Will my contact details be given to the courier?

As well as your address, our courier UPS needs your phone number to provide delivery updates and to contact you if there are any issues with the delivery. This information will not be used for any other purpose.

Can I bring my child with me to the workshop?

All workshops are intended for adults only, except for those specified as kids’ workshops.

Do I need to download anything prior to my online workshop? Do I need a camera?

You will need access to Zoom. You can participate with or without your camera on, but we recommend you have your camera on to get the most out of your craft-along workshop.

I can no longer attend. Can I transfer my place to a friend?

It may be best to cancel and allow the friend to book the workshop separately. For further details, contact Customer Services and our team will look to help you.

How many people are attending each in-store workshops?

Due to the changing Covid guidelines there are varying limits to the number of customers that can attend an in-store workshop to enable social distancing.

Where can I view the Terms and Conditions?

View Terms and Conditions.

I already have some of the items included in the craft kit. Can I use these instead and request a smaller kit?

Sorry, our craft kit contents cannot be amended.

Do I need a machine for a Cricut or sewing machine workshops?

To get the most out of a machine-based workshop, we would recommend having access to a machine. However, customers will be able to learn and benefit from the workshop without a machine.

I’ve booked a space on a Cricut or sewing in-store workshop. Do I need to take my own to my chosen store or can I use one of theirs?

When a sewing or Cricut machine is required for an in-store workshop, customers will be able to use a Hobbycraft machine during their workshop.

I have a child booked to attend an in-store workshop. Does a parent or guardian need to attend to supervise?

Yes, a responsible parent or guardian must accompany a child for our kids’ workshops. However, a ticket is not required unless they wish to craft along and have their own craft kit.

Can under 18’s attend an adult workshop?

Anyone under 18 wishing to attend an adult workshops would need permission from their parent/guardian before attending a Hobbycraft workshop, and adult supervision will be required.

Can an adult book a space on a kids’ workshop?

No, our kids’ workshops are only suitable for the age range confirmed in the event description.

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